FAQ

FAQ

PRE-ORDERS

What are Pre-orders?

Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. It is also more sustainable as it helps us reduce waste and leftover inventory. Each item available for pre-order will be shipped to you as soon as possible. The dates are not guaranteed, but we will do our best to fulfill the orders within 6-8 weeks depending on your location.

 

SIZING

Sizing Chart (in cm, sizes run small, please consider sizing up)

ADULTS

 Size
Length
Chest
Sleeve
S
67
94
19
M
70
100
20
L
72
106
21
XL
74
112
22
2XL
76
118
23
3XL
78
124
24

 

KIDS

 Size
Length
Chest
Sleeve
110 45 32.5 13
120 48 35 14
130
52
37.5 15
140 56 40 16
150 60.5 42.5 17

 

 

SHIPPING

All orders are processed within 2 business days after our flash sale is over and we've received all of the orders. Please allow a few weeks for us to prepare your order on demand as to reduce waste and leftover inventory. You will receive another notification when your order has shipped. Due to COVID-19 restrictions, there may be delays but we will do our best to get your goodies to you as soon as possible!

Hong Kong Local Delivery Only

For our local orders from Hong Kong, we're offering FREE local delivery.

International Shipping (SOON!) 

For our first drop, we're starting small and local in Hong Kong, but we will work on international shipping for our next drops!

 

REFUNDS, RETURNS, AND EXCHANGES

We do not accept refunds, returns, or exchanges at this time. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@remysamoyed.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution!

 

If you have any further questions, please don't hesitate to contact us at hello@remysamoyed.com!